Privacy Policy and SMS Terms & Conditions
Last Updated: October 2025
1. Introduction
Your Safe Haven, Inc. (“we,” “our,” or “us”) is committed to protecting the privacy and security of the individuals we serve. This Privacy Policy explains how we collect, use, and safeguard your information—including any information submitted through our website, forms, or text-message communications (SMS).
By using our website or providing your personal information, you consent to the practices described below.
2. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name, mailing address, email address, and telephone number
- Information submitted through online forms or event registrations
- Any information you include in correspondence with us
If you choose to provide your phone number, you consent to receive customer-care messages related to your interactions with Your Safe Haven, Inc. Message frequency may vary, but you can generally expect 1–2 messages per month. Standard message and data rates may apply.
3. How We Use Your Information
We use the information we collect to:
- Provide services, resources, and updates you request
- Send important notifications and customer-care messages via SMS or email
- Respond to inquiries and improve communication with our clients and partners
- Comply with applicable laws and protect our legal rights
Your personal data may be shared only with trusted service providers who assist us in delivering our communications and maintaining our systems. We do not sell, rent, or transfer your personal information to third parties for marketing purposes.
4. SMS Communications
When you provide your phone number through our website, forms, or other contact methods, you agree to receive customer-care text messages from Your Safe Haven, Inc. related to your interactions with us.
- Opt-Out: You may stop receiving SMS messages at any time by replying “STOP” to any message you receive from us. Once we receive your request, your number will be promptly removed from our text-message list.
- Help: For assistance with our text-messaging program, you may reply “HELP” or contact us directly at (814) 623-7664.
- Rates: Standard message and data rates may apply depending on your mobile carrier.
- Message Frequency: Message frequency may vary, typically 1–2 messages per month.
For additional information about how your data is used in connection with SMS communications, please review this Privacy Policy in full.
5. Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your personal information against loss, misuse, or unauthorized access. However, no method of data transmission or storage can be guaranteed to be completely secure.
6. Your Choices and Rights
You have the right to:
- Access, correct, or update your personal information
- Opt out of receiving SMS messages or marketing communications
- Request that we delete your personal data, subject to legal or contractual obligations
To exercise these rights, please contact us using the information below.
7. Contact Information
If you have any questions about this Privacy Policy or our use of your information, please contact us:
Your Safe Haven, Inc.
Director of Finance: Janet M. Brallier
Phone: (814) 623-7664
Website: https://www.yoursafehaven.org/privacy-policy/
Email: jbrallier@yoursafehaven.org
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest revision date will always appear at the top of this page.